Terms of Use

Website purpose

The website is operated by Salveo Medical Clinic shpk, NUIS/NIPT: M31420025A, at Rruga Konferenca e Pezës, Pallati 2AT, Entrance 1, Tirana 1001, Albania.

The website presents services, the team, educational information, contact and booking-request options, and the public Salveo Shop catalogue. These terms explain website use. The privacy and cookie policies explain data processing; optional consents are given separately.

Clinical information

Content is general and educational. It is not a diagnosis, prescription, individual recommendation or substitute for consultation and clinical examination. Do not use the website for emergencies; contact the appropriate emergency services.

Requests and appointments

Submitting the form or selecting a free time does not automatically create an appointment. The clinic confirms the booking. Public availability may change before confirmation.

We provide an initial response within one working day using your selected contact method. Working days are Monday–Saturday. Requests received on Sundays or public holidays are handled on the next working day.

For bookings, changes or cancellations, contact reception at +355 68 367 9348 or via WhatsApp. The public form accepts new requests; changes and cancellations are coordinated with staff.

Cancellations and delays

Please give at least 3 hours’ notice of a change or cancellation. If this is not possible, let us know as soon as you can. We do not impose financial penalties or deduct package sessions for late cancellations or missed appointments.

If you arrive late, a session may be extended when the schedule allows; otherwise it ends at the agreed time. If the clinic causes the delay, you receive the full session duration.

If the clinic cancels, we contact you by phone or WhatsApp and offer another appointment. If you decline a replacement, the unused prepaid session is refunded. The refund process starts immediately through the original payment method; crediting time may depend on the bank or operator.

Packages and refunds

Packages are valid for 6 months from purchase. You may request an extension from reception for substantial reasons. Kleton Kadillari assesses each request individually; medical documentation is requested only when needed. Without an approved extension, remaining sessions become unusable after expiry, without affecting statutory rights. This condition is disclosed before purchase and does not retrospectively change earlier agreements.

Where a refund applies, the session value is based on the purchased package price. For partial payments, only the amount paid above the value of completed sessions is refundable, never exceeding the payment received. The voluntary-discontinuation restriction does not exclude the clinic’s responsibility for failure to provide the service or mandatory statutory rights.

The clinic verifies and handles expiry dates, extensions and refunds. Ask reception to confirm your package balance and validity.

Portals

The Patient and Student Portals are separate authenticated areas in Salveo Manager. Users are responsible for protecting their credentials and reporting suspected unauthorised access promptly.

Salveo Shop

The shop is open to people who are not patients. Submitting the form creates an order request. Its reference acknowledges receipt, not payment or dispatch. The clinic confirms availability and the final amount.

Delivery is available throughout Albania through Intex Courrier. Delivery costs ALL 300 and is due within 48 hours of ordering. We contact you about availability or delivery problems. Payment is cash on delivery; the form does not take online payment. Collection from the clinic is also available.

To cancel, call +355 68 367 9348 or use WhatsApp, quoting the order reference when available. Follow product instructions; products do not replace professional advice.

Before confirming the order, we tell you the products, quantities, total price in Albanian lek, included applicable taxes and delivery charge. A price change or product substitution requires your agreement. Keep the confirmation and order reference.

Product returns

For distance orders, tell us you wish to withdraw within 14 days of receiving the product, without needing to give a reason. Email mail@salveoclinic.al, contact us on WhatsApp or call +355 68 367 9348. Provide your name, the product and the reference or other details identifying the order. No special form is required.

After notifying us, return the product within 14 days or arrange collection with the clinic. The clinic covers return transport. You may also bring it to the clinic address above. Pack it safely for transport, include its accessories and keep proof of return.

The refund includes the amount paid and standard delivery. It is issued within 14 days of notification; where permitted, we may wait for the product or proof of dispatch. We use the original payment method unless another arrangement is agreed at no cost to you. Cash payments are refunded at the clinic or through the courier where that service is available.

The hygiene or health exception applies only to a product delivered with a protective seal, unsealed after delivery, genuinely unsuitable for return for those reasons, and disclosed as such before purchase. A “medical product” label or opening the shipping box alone does not exclude a return.

For an incorrect, damaged or defective product, contact the clinic with the order details and a description of the problem. The clinic handles repair, replacement, a price reduction or a refund as appropriate under your legal rights. The voluntary-return period and hygiene exception do not limit statutory rights concerning non-conforming products.

Acceptable use

You must not interfere with website security or operation, send abusive requests, use unauthorised automation, impersonate another person or submit unlawful content.

Intellectual property

Original text, structure, visual identity, photographs and materials belong to Salveo Clinic or are used with permission. They may not be copied or republished commercially without written permission.

Cited studies, external publications and other authors’ reviews retain their respective authorship and rights; displaying a reference does not transfer ownership to Salveo.

External services and liability

Links to Google Maps, WhatsApp, YouTube and social networks open third-party services with their own rules. The patient and student portals are operated by the clinic through Salveo Manager.

We work to keep information accurate and the website available. If an error or interruption occurs, use the clinic’s contact details. These terms do not exclude clinic responsibilities or consumer rights that cannot be limited by agreement.

Law, changes and contact

These terms are governed by the laws of the Republic of Albania. Updates appear here with their date and do not retrospectively change confirmed orders or packages. For questions, email mail@salveoclinic.al. If a provision cannot lawfully apply, mandatory legal rights prevail and the remaining terms continue to apply.

Complaints

Send a complaint through patient-portal communication, mail@salveoclinic.al or WhatsApp. Reception may register it; Kleton Kadillari reviews it and provides the final response. An initial response is provided within one working day, Monday–Saturday. If a longer review is needed, we notify you of the expected timeframe. This process does not limit your right to contact the competent authorities.